5 Fabulous Customer Service Tips
At Fuqua and Sheffield Florist in Richmond, Virginia, we strive to have the best flowers, arrangements and customer service around. All of my associates are happy when they come to work, and it reflects that when they speak with customers. I try to keep a light and humorous atmosphere and let people be who they are.
Every customer has a unique story or reason for sending flowers. We need to capture that moment and emotion. My Staff and I feel privileged knowing that our customers are trusting us to send their expressions of love, sympathy, celebration and many other occasions through our shop. From the moment we answer the phone until we deliver the flower arrangement, it should be a wonderful experience for both us and the customer.
Personal selling and customer service has become a lost art. However, I believe that personal selling and customer service should be our number one priority. Trying to get new customers can be difficult, but keeping them can be so easy. Keep the focus on the customer. Remember customers are how we keep the doors are open. Be true and honest when dealing with customers, they will appreciate it!
How do we accomplish personal selling and excellent customer service? We follow these handy customer service tips:
- The customer is always right! (yes they are)
- When dealing with a complaint, do not offer anything! Simply ask the customer “…what can I do to make you happy…” and mean it!!!!
- Offer suggestions when they are trying to make selections. They will or will not take your opinion, but don’t be upset! It is nothing personal.
- Relax…everything in the world is so fast and out of control, slow down and give the customer a moment to breath.
- Being calm or relaxed will help with sales and make the customer feel more welcome and give a family like atmosphere.
Most of all have fun!!!! Telling “grandma approved” jokes to customers or sharing something personal about yourself with the customer can also make for a better and closer relationship. Try this one “Why didn’t God make another Yogi Bear? When he tried to make another, he made a BooBoo!”
