Mother’s Day is almost upon us. To relieve some of your stress, we are sending a Mother’s Day Tips sheet for your new or part-time employees. Hopefully these tips will equip your employees with the information they need for efficient customer service while eliminating potential problems with order delivery.

Mother’s Day Tips

Place orders early, orders placed after 12:00PM cst Friday cannot be guaranteed delivery before Mother’s Day.

Please provide complete delivery information for recipients. We must have street address and telephone number, and a cell phone if possible.

Minimum Order for Mother’s Day is $40 with an average delivery fee of $8 to $10 except in metro areas where delivery could be as much as $15.

Always provide a 2nd choice option for each order.

Please inform your staff that FSN Headquarters may be calling with florist to florist orders during this holiday. These checks will be sent Monday following the delivery date and will be paid at 80%.

The FSN relay team is committed to making your holiday go smoothly.

With the 2007 Valentine’s Day holiday approaching, Flower Shop Network would like to offer these suggestions and tips to ensure your satisfaction as well as your customer’s, on orders placed going outside your delivery area:

Delivery fees in metro areas average $10 to $12.

Provide recipient telephone numbers. Many shops will not accept orders without a working recipient phone number.

During the Valentine’s Day holiday, the minimum order amount is $40, plus delivery which averages $8-$10.

Must provide 2nd choice products on orders: this includes flowers, colors, etc…

Guaranteed delivery cutoff will be Monday, February 12th, 2007 at 2:00pm CST.

Please inform your customers that orders placed after the cutoff date and time will be delivered as quickly as possible according to the delivery date.

The staff at Flower Shop Network appreciates the opportunity to work with you and wish you a happy and prosperous Valentine’s Day.Sincerely,

Julie Ratliff
FSN Relay Manager

With the Mother’s Day holiday approaching, Flower Shop Network would like to make these suggestions to ensure your satisfaction as well as your customer’s, on orders placed going outside your delivery area:

Encourage customers to place orders early.

Consider minimum order amounts of at least $40 PLUS a delivery charge. Shops in METRO areas may require $50 PLUS a delivery charge.

Allow an additional $ 5.00- $10.00 for delivery. Metro and rural delivery areas may run $10 to $15.

Obtain a 2nd choice/ or color for product.

Obtain recipient phone numbers. Many shops will not attempt delivery without a recipient phone number.

Send your orders via www.fsnf2f.com the fastest, lowest cost and most accurate way to send your orders. If you are not setup call 800-858-9925 today for immediate access.

Our Florist to Florist relay department will be on an extended schedule Mother’s Day week to better serve you. Our Mother’s Day Holiday Hours are:

7:00am to 7:00pm CST - Monday, May 1st - Friday, May 5th
7:00am to 5:00pm CST - Saturday May 6th
Relay Office Closed on Sunday May 7th
7:00am to 8:00pm CST - Monday May 8th - Friday May 12th
7:00am to 6:00pm CST - Saturday May 13th
10:00AM to 2:00pm CST - Sunday May 14th

Julie Ratliff
Relay Department Manager