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Customer Service Week at FSN

Last week we celebrated our Customer Service team at FSN. They work hard to make our members happy, so we put together a week of fun games and prizes for our team. Here are some pictures of our great week!

Starting off the day with something goofy!

These heroes wear headsets and make members smile every day!

The super girls ready to take on Customer Service Week!

Making some art with cans from our canned food drive!

The week was a lot of fun and we look forward to more great times at next year’s Customer Service Week!

FSN Summer Shell-ebration 2015

At Flower Shop Network Headquarters, we had our annual summer company picnic on August 11, 2015. This year we went with an “Under the Sea” theme and decked out the Paragould Community Center with nautical decor. With delicious food, great music, and fun activities, we all had a wonderful time with our coworkers, families, and friends. Here are some pictures of our great night!

Our picnic team did a great job of decorating and setting up the event!

All our coworkers had fun competing in the Baggo Tournament.

Both kids and adults had fun at the water park–especially on this hot day!

A local student band showed off their talent with live music.

Our tech guy wows us with his amazing musical talent.

Flower Shop Network’s owner, Brock Atwill, takes a plunge in the dunk tank.

We had a fantastic time getting to celebrate a great year! It was great to meet family and friends and share one love–We love local florists!

FSN at the NE Floral Expo 2015

We had a fantastic weekend at the NE Floral Expo 2015 in Groton, Connecticut. The expo coordinators and volunteers did a great job putting together such a great event!

Loranne Atwill and Irving Casiano Flores met many florists at the NE Floral Expo.

We met so many people and we even got to chat with some of our members! It was a great event! Check back with the Bloomin’ Blog to see where we go next!

 

FSN at Great Lakes Floral Expo 2015

We had a great weekend in Michigan at the Great Lakes Floral Expo! There were great business sessions by some great presenters, like Derrick Myers, Tim Huckabee, Mark Anderson, and Jamie Jamison Adams of Flower Shop Network. There were also some amazing design sessions and everyone who participated in the designs contests created beautiful work! More importantly, it was fun to see florists get together and share ideas!

This was our booth where we met many great florists!

This was a very interesting design that caught our eye!

This beautiful bouquet really sparkles!

This presentation used a variety of flowers and really made a statement.

This elegant standing spray was just one of many that were created during the sympathy design session.

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There was no missing this creative use of flowers and greens to make an incredible outfit!

If you missed this great event, don’t worry! Mark your calendars now for next year’s expo.

You don’t want to miss it!

Thank you to everyone who stopped by our booth! We also want to thank Rod and all the volunteers who made it a great weekend! Make sure to follow our Facebook page to see where we will go next!

FSN Christmas Party ’14

There are so many things to enjoy in December. There are beautiful lights, caroling, family and the ever-present delicious food. Here at FSN, even the workplace gets into the spirit. We have decorations hung around the office and those calls we make to florists often end in a hearty Merry Christmas!

But we know the holidays have truly arrived when the halls are full of employees decked out for the Ugly Sweater Contest, and we sit down for our annual Flower Shop Network Christmas Party!

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Starting us off with two very ugly sweaters, it’s Brock and Loranne!

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Here we have a few early birds sitting down to the magnificent meal we were provided. We went all-out holiday theme for Thanksgiving, so for Christmas we chose a little different menu.

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Line it up!

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Those are perfectly grilled pork steaks and chicken. And I do mean perfect.

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Next we had cheesy potatoes and a green bean/mixed vegetable grilled medley seasoned wonderfully.

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Can’t forget the rolls!

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A salad with three different kinds of dressing. Just choose your favorite or forego decision making entirely and pile on all three.

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The desserts. Some were bought. Most were homemade. All were delicious.

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Hey, someone already started on the pecan pie!

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Nothing like a few drinks to wash down the yummy meal.

Ugly Sweater Contest

And there’s all our ugly sweater contestants.

Merry Christmas!

A Tamale Thanksgiving

Tired of the traditional Thanksgiving Turkey? Want to change up your holiday? At FSN Headquarters, we are celebrating the fall holiday with Tamales!

From Left: Irving Casiano, sister Miroslava Casiano, and Mrs. Casiano.

Made by the mother of our very own Irving and Miroslava Casiano, these deliciously homemade tamales come with different fillings like chicken, pork and beef, and different levels  of spicy sauce.

Dating back many years of Hispanic tradition, tamales are a great option if you are wanting to spice up your Thanksgiving meal!

Mrs. Casiano with her homemade Tamales.

Wearing her Flower Shop Network apron, Mrs. Casiano unloads bags upon bags of tamales for a mouthwatering FSN feast.

Consider this little change of holiday tradition for your Thanksgiving dinner. We certainly will be counting down the hours until lunch time and taking home leftovers too!

FSN Thanksgiving Feast 2014

Thanksgiving is all about family, and all of us here at the FSN offices took a few minutes today to enjoy a meal with our Flower Shop Network family. It was an afternoon of fun, food and friends, just as it should be. Scroll through for a peek into our glorious feast!

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Gathered for food and laughter. Everybody’s having a great time!

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The spread. Oh man, that was so good.

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Turkey breast, ham and gravy. Can you say, YUM?

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Rolls, dressing and a delicious looking tray of dark meat.

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Some fantastic looking sides to balance out all that delicious turkey and ham!

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Candied yams, deviled eggs and a potato casserole? It just keeps getting better!

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It’s a flavor explosion!

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Desserts!? Oy. I’ve already eaten so much …

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You had me at pie.

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Oh my. So many choices, so little time.

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I’m not sure what you call them, but they were fantastic!

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And that’s the end, folks. Brock says, “Cheers!”

But don’t worry, there’s still plenty more to come before the end of the year. Keep it locked here for Christmas and New Years!

FSN Baby Shower: It’s A Boy!

We had yet another baby shower at the Flower Shop Network offices this week. (Man, there must be something in the water down here.) This time we pulled out the punch for Kylie who works in our administration department. The refreshments were delicious and the gifts were plentiful, so let’s take a look at all the goodies!

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Blue punch, blue cake … It’s a BOY!

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Beautiful afghan handcrafted by our very own Loranne. Great job!

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Knit caps and some comfy-looking onesies. Gotta keep that winter baby warm.

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It’s bath time! A baby bather and wonderfully soft towels.

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You can never have too many bibs, that’s for sure. Babies go through those like water through a sieve. Or is that juice?

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An entire outfit, and looks like it will be big enough to start next winter off the right way.

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Will this be grandma’s favorite outfit? Nana, nana, nana, nana … Batman!

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It’s hard to tell, but that is a combo crib, playpen and changing table all in one. Wow!

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Congratulations Kylie!

We’re not done yet, folks. We’ve got plenty more events scheduled between now and the end of the year. Check back tomorrow for our Thanksgiving feast!

FSN Halloween Costume Fun!

Walking through the Flower Shop Network offices on October 31st can get a little … well, weird. The witches, vampires and skeletons are expected, but who anticipates running into Alan from the Hangover? Or that crazy alien guy from the History Channel? Napoleon Dynamite had a five minute conversation with a headless turkey this morning. Seriously.

But that’s what happens on Halloween!

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These are just a few of the faces behind the voices you hear when you call into FSN’s relay department. Wait a second. The woman in black with all the name tags is an identity thief. In the relay department. That IS scary!

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You didn’t know you were talking to Axl Rose or the Mario Bros. when calling your service rep, did you? I think Erin makes a perfect Flo!

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The web services department! An eclectic collection of writers, graphic designers and SEO specialists posing in costume for your viewing pleasure.

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Here’s our IT and Admin departments. You just knew Darth Vader had to be one of the people in charge, right?

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Here’s a better look at our rockers. I love the theme costumes!

As always, the costumes were fantastic. And whether they dressed up as the cast from Hey Arnold! or Despicable Me’s minions, everyone had a great time!

Tips For Training – Winners!

The voting has finally come to an end, and we have our winners!

These three shops fought through a flood of entries just to be included in the list of finalists. To then be chosen from all the other amazing finalist submissions to earn their spot? What an accomplishment! The voting was extremely close with only a handful of votes separating each, but here they are: the 1st, 2nd and 3rd place winners!

The Winners

3rd Place – Lori – Abloom, Ltd. – FSN T-Shirt and Mousepad

3rd“We use corsage bags to keep all of the little hardgoods (ie: ribbon, bling, bracelets) for corsages with the order and for the boutonniere, a boutonniere bag. We put the order ticket right in the bag with the supplies, creating a “kit”.

This way the designer has everything they need to quickly assemble the items. It saves time by eliminating questions about the descriptions if the salesperson is not present when the order is filled.”

2nd Place – Dale – Baesler’s Floral Market  – FSN Apron, FSN Money Bag and SuperCharge Your Designs CD

2nd“Don’t take a complaint or concern about your service or floral arrangements personally, take it as a compliment! Why a compliment? My Grandfather always said, “That person thought so much about you that they are giving you a chance to improve on or fix the problem.” Most people just stop shopping with you. Thank the customer for letting you know, take care of the their problem and even if you think the problem was minor, give them their money back or another arrangement or whatever it takes to make the situation right.

This person took the time to let you know of an issue that needs to be addressed. Had they not told you of the problem, how would you ever know? You’d just stand around wondering why your customers had all gone somewhere else. We are not selling a unique product anymore, even gas stations sell roses on Valentine’s Day. All we have left is our service so be the best at service. Along with that, you present your outstanding arrangements and smiling faces. And even smile when you talk on the phone. You can hear a smile.”

1st Place – Pamela – Lee’s Floral & Gift Shop – 4 Training CD’s from Tim Huckabee and Floral Strategies, FSN Mousepad and FSN Money Bag

1st“Once a quarter (the beginning of each new season) I do a “Pay it Forward” bouquet. I give it to one local business with the instructions to enjoy for a short period of time and then pass it on to someone else to enjoy for a short period of time. The only rule is you must post a picture of the bouquet on Facebook after you receive it. My shop gets a lot of “likes” that day and a lot of free advertisement. I am also able to reach new people, as the arrangement gets passed to people not in my own circle of friends.”

If you are a member of Flower Shop Network, you can see all the entries collected in one place in the new Florist Tips category located on the FSNf2f.com Marketing Center page.

Thank you to everyone who participated, either submitting or voting, and remember to keep an eye on the blog and our Facebook page for soon-to-be announced information on even more giveaways!